HERO Laptop Reseller

The Laptop HERO system was built with OEMs in mind. Its durable, portable design makes it ideal for travel and harsh plant environments. Set up and break down can be achieved in minutes while identifying problems fast can save hours in downtime. The result is a more productive technician and a happy customer.

Because we are an OEM our self, we understand the challenges of commissioning and servicing equipment. We know customers expect quick and accurate installation of machinery and a guarantee that when a problem occurs it will be serviced immediately. Because we deal with these challenges every day, our own technicians take the Laptop HERO with them on equipment start-ups and maintenance calls. With a single occurrence of any problem, they can capture a video recording, review it in slow-motion, and pinpoint its root cause. No more guessing or waiting for the error to reoccur. The Laptop HERO system gives them a quick, accurate answer to urgent and costly problems.

Along with troubleshooting capability, the Laptop HERO system provides OEMs with video proof that the problem has been resolved. OEMs no longer have to rely on obscure terminology to explain the specific details of a problem. Using HERO, they can capture the equipment’s change in performance and the customer can see for himself what adjustments the OEM made. The video communicates what words cannot!

Monica Gibson, HPS Operations Manager
Info@hartness.com
(864) 297-1200